Velaris or RETAIN? One of these pages shows you a price
Quick answer: Velaris is a genuinely capable AI-led customer success platform aimed at mid-market and enterprise B2B SaaS. The practical differences for a small team: Velaris does not publish pricing and carries a five-user minimum licence, while RETAIN publishes its prices — £149, £399 and £999 per month — with no seat minimum and deployment in days.
What Velaris does well
Velaris (the London-based customer success platform, not the industrial group of the same name) has real AI depth: a Copilot for natural-language account questions, automatic account "Headlines" digests, call-transcript analysis with sentiment scoring, and agentic workflows — including AI-assisted QBR generation. It has a client portal and shared workspaces.
The differences that matter for a small team
Pricing transparency. Velaris's pricing page offers a single all-tools licence with a contact-sales button — verified July 2026, no numbers anywhere. If you search for Velaris customer success pricing, every listing says "not disclosed". RETAIN's prices are on this page, and on the pricing page, right now.
The seat minimum. Velaris's licence starts at five users (velaris.io pricing page, July 2026). A solo CS manager or a two-person team isn't the customer that model is built for. RETAIN's Starter tier is priced for exactly that team — up to 50 accounts, from £149/month.
The buying motion. Velaris sells demo-first to mid-market and enterprise. RETAIN is self-explanatory: published pricing, a portal and QBR automation you can see working in a 30-minute demo, live in days.
Pricing reality
Velaris (customer success) — pricing reality
Published pricing
None — "contact us" only (velaris.io/pricing, verified July 2026)
Licence model
Single all-tools licence, five-user minimum, unpriced add-ons (velaris.io/pricing, July 2026)
Third-party estimates
No credible published price point exists; we won’t invent one
Target market
Mid-market and enterprise B2B SaaS (velaris.io, July 2026)
RETAIN — published pricing
- Starter£149/month
- Growth£399/month
- Scale£999/month
Public on the pricing page. No sales call required to see a number.
Which to choose
Choose Velaris if you're a mid-market CS organisation of five-plus seats that wants deep conversation intelligence and is comfortable with a quoted, sales-led purchase. Choose RETAIN if you're a one-to-five person CX team that wants the QBR portal, health scoring and automation at a price you can read today.
Evaluating Velaris? See RETAIN first
A 30-minute demo shows the Auto-QBR portal, health scoring and the playbook engine on real accounts — and our pricing is already on the website.
Competitor information reflects public sources at the dates shown and may change; verify current details with the vendor. RETAIN pricing shown is our live published pricing.