"I can’t see which accounts are at risk until it’s too late"
Quick answer: If churn surprises you, the underlying problem is that risk signals live in five places and no one place scores them. RETAIN computes an explainable eight-signal health score for every account, flags RAG changes as they happen, and fires playbooks on risk automatically — so the at-risk conversation happens months before the renewal, not days.
The shape of the problem
The signals were all there in hindsight — logins dropped, tickets spiked, the onboarding stalled — but each lived in a different tool, and nobody's job was to add them up daily. Gut feel catches the obvious risks and misses the quiet ones.
What changes with RETAIN
- Eight weighted signals — onboarding, activity, QBR recency, NPS, support, payment, renewal proximity, goals — scored continuously
- RAG status with trend, consistent across the portfolio
- An AI narrative that says why the score moved, in plain English
- Risk playbooks fire automatically when an account crosses a threshold
- Renewal proximity raises the weighting as the date approaches — risk sharpens exactly when it matters
See health scoring and playbooks.
See it on your own accounts
Book a 30-minute demo from the homepage, or start with the free Retention Diagnostic — 10 questions, instant scored report.