Customer success without a CS Ops team
Quick answer: RETAIN is built for the team the enterprise platforms aren't: the solo CS manager or the one-to-five person CX team with no operations function. Everything arrives pre-built — health model, playbooks, QBR automation, the client portal — priced from a published £149/month, with no seat minimum and no administrator to hire.
The shape of the problem
The smaller the team, the more of the week goes on admin, because there's nobody to delegate it to. The tools that would fix the admin burden assume a CS Ops hire to configure and run them.
What a team of one gets on day one
- Health scoring computed for you — no spreadsheet to maintain
- Two playbooks running from the start, the full catalogue and autonomous automation as you grow
- QBRs drafted by AI and delivered in a client portal — the enterprise-grade motion, solo-operated
- Onboarding Flight Plans your clients can see and complete
- A published price — Starter at £149/month for up to 50 accounts, 2 users
The upgrade path is the same platform, not a re-implementation: Growth adds portfolio-wide automation when the book outgrows account-by-account work. See pricing.
See it on your own accounts
Book a 30-minute demo from the homepage, or start with the free Retention Diagnostic — 10 questions, instant scored report.