Built for lean CS teams. Priced for them too.
Three tiers. No hidden fees. No 12-month contracts to start.
Service desk, NPS & CSAT surveys and the knowledge base are included in every tier. Tiers ladder on scale and automation.
Starter
For solo CS Managers managing up to 50 accounts.
- Up to 50 accounts
- 2 users
- CS Dashboard + Health Scoring
- Onboarding Flight Plan
- Service Desk — shared inbox, SLA tracking, AI triage
- NPS & CSAT surveys
- Knowledge base with portal publishing
- 10 client portals
- INTEL search, AI QBR generation & AI health/risk narratives
- 2 playbooks: Onboarding Kickoff & 30-Day Check-In
Growth
For growing CS teams managing 50-200 accounts.
- 50-200 accounts
- 5 users
- Everything in Starter
- Customer education — courses, learning paths & certifications
- Full 10-playbook catalogue
- QBR, Risk, Onboarding & Renewal AI agents
- Unlimited client portals
- Portfolio dashboard
Scale
For established CS teams managing 200+ accounts.
- 200+ accounts
- Unlimited users
- Everything in Growth
- Expansion agent — surfaces expansion signals
- Custom portal branding (coming soon)
- HubSpot integration (Q3 2026)
- Read-only Agent API & MCP server access
- White-glove onboarding
- SLA
How does RETAIN compare?
The AI-native choice for lean Customer Experience teams.
Starting Price
RETAIN
£149/mo
Gainsight
£24K+/yr
Velaris
Custom / on request
HubSpot
£800+/mo
Setup Time
RETAIN
Days
Gainsight
3-6 Months
Velaris
Weeks
HubSpot
Weeks
Native AI Agents
RETAIN
Yes (5)
Gainsight
Add-on
Velaris
Limited
HubSpot
Manual
Automated Portals
RETAIN
Included
Gainsight
Custom Code
Velaris
Limited
HubSpot
No
Best For
RETAIN
UK B2B SaaS
Gainsight
Enterprise
Velaris
UK Mid-market
HubSpot
Sales Teams
Source: Gainsight public pricing, 2025
Ready to put CX on autopilot?
Join the B2B SaaS teams scaling retention without scaling their headcount.